Can I Change My NDIS Plan Manager?

You don't have to wait for your plan to end. 

You will need to tell your current plan manager, check any notice requirements in your service agreement and arrange the changeover. 

The NDIS confirms you can change plan managers during your plan. 

No. You don't have to be unhappy with your current plan manager to choose another one. 

You might want: 

• Easier access to your NDIS budget information. 
• Clearer updates about provider invoices. 
• Better communication when you need help. 
• A service that better suits your needs. 

Choosing a plan manager is a bit like choosing a mobile phone provider. You can look for a service that works better for you without having to justify your decision. 

If you're unsure whether switching is right for you, read Signs It Might Be Time to Change Plan Managers. 

Yes. If your funding is already plan-managed, you can choose a different registered plan manager during your current plan. 

You should: 

• Check your current service agreement for notice requirements. 
• Tell your current plan manager you intend to leave. 
• Arrange for the NDIA to record the change. 

You don't need a new NDIS plan simply to choose a different plan manager. 

The NDIS guide to plan management explains your options. 

Read When Can I Change Plan Managers? for more information about timing. 

Your current plan manager cannot simply remove your right to choose another provider. 

The NDIA says existing plan managers should help participants who want to move to a new plan manager. This includes forwarding outstanding invoices to the new manager for processing where required. 

You should still check your service agreement for any notice or cancellation conditions. 

Read the NDIS guidance on changing plan managers. 

For more detail, see Can My Current Plan Manager Stop Me Leaving? 

If your funding is currently self-managed or NDIA-managed, you can ask the NDIA to change it to plan-managed funding. 

You don't have to wait until your plan ends to make this request. 

The NDIA will consider your request and may update your existing plan to include plan management arrangements. 

This is different from switching between two existing plan managers. 

Learn more from the NDIS guide to funding management options. 

You can start by researching registered plan managers and asking questions about their services. Once you've chosen one, you'll need to arrange the change with your existing plan manager and the NDIA. 

Our How to Change NDIS Plan Managers article explains the full process. 

You can also visit Switching NDIS Plan Managers, our main guide to understanding your options.