Independent Disability Services

About this provider

At Independent Disability Services (IDS) we aim to support the disability sector to support people with disabilities to empower individuals and enrich their quality of life. IDS staff based in Melbourne are available to assist with phone calls from 6 am to 10pm 365 days a year, supporting clients, carers, support coordinators, and allied health specialist when they need support. This enables IDS to specialise in providing 24 hr support to clients, and enables the clients care team to respond rapidly to any changing need of the client.

Additionally, this enhances the communication channels within IDS, allowing requests to be addressed effectively and efficiently.

IDS is a registered provider and has been a registered NDIS provider for 11 years. IDS is also a registered TAC and WorkSafe provider. As a registered provider all of our staff are qualified and must have a minimum of a cert 3 certificate in Disability or Aged care, Additionally all our staff must have an NDIS screening check, First Aid, CPR and must complete mandatory training. Further training is provided in consultation with support coordinator and allied health specialist to meet specific client needs.

IDS will meet and greet new clients face to face to develop a robust support plan including a list of there needs, outcomes, achievements, lists of medication, disabilities, support network, allied health specialists. The plan also includes risk management A & B and emergency procedures. These are updated annually with the client and support co-ordinator.

Our vision is for people with a disability to have the support they require to live the life they want.

Independent Disability Services (IDS) was established in 1986 to assist people with a disability transition from an institutional model of accommodating people that had been in place since 1880.

IDS is an incorporated not-for-profit registered charity, supporting clients across Melbourne.

By working collaboratively with support coordinators, IDS enhances the overall quality of care, streamlining service delivery, and ensures that people with disabilities receive the comprehensive support they need to thrive. The ways IDS provides support for coordinators includes:

Resource Sharing and Information:

• Provide detailed information about the services offered, including eligibility criteria, service availability, and referral processes.

• Share resources, such as brochures, service guides, and contact information, to help support coordinators understand the full range of services available.

Collaboration and Communication:

• Maintain open lines of communication with support coordinators to ensure timely updates on client progress, service changes, and emerging needs.

• Participate in regular meetings and case conferences to discuss individual client needs and coordinate care plans.

• Provide client spends in collaboration with our finance team

Training and Professional Development:

• Offer training sessions for support coordinators on specific programs, services, and best practices in disability support.

• Provide access to professional development opportunities that can enhance the skills and knowledge of support coordinators.

Coordinated Care Planning:

• Work closely with support coordinators to develop and implement individualised support plans that align with clients' goals and preferences.

• The creation of comprehensive support plans that integrate various services and supports, ensuring a holistic approach to client care.

Crisis and Emergency Support:

• Offer immediate assistance and resources in crisis situations, helping support coordinators manage emergencies and ensure client safety.

• Provide guidance on crisis intervention strategies and access to emergency respite services.

Feedback and Quality Improvement:

• Encourage support coordinators to provide feedback on services, which can be used to improve service delivery and client outcomes.

• Implement quality assurance measures and regular reviews to ensure high standards of care and continuous improvement.

Administrative and Logistical Support:

• Assist with administrative tasks such as scheduling appointments, coordinating transportation, and managing documentation.

• Provide logistical support for accessing services, including facilitating referrals and liaising with other service providers.

Outcome Measurement and Reporting:

• Collect and share data on service outcomes to help support coordinators evaluate the effectiveness of interventions and supports.

• Provide regular reports on client progress, service utilisation, and goal achievement.

IDS offers a range of supports to meet the diverse needs of individuals with disabilities. These supports include:

Personal Care and Support

• Assistance with daily living activities (bathing, showering, dressing, eating)

• Toileting and continence management

• Mobility support (transfers, manual handling, walking assistance, supported exercise)

• One-on-one support

• Personal care, showering and dressing

Social & Community Support

• Support to engage in social and community activities

• Assistance with attending events, groups, and community centers

• Accessing the community for educational, recreational and vocational purposes.

• Help develop your practical skills, from handling money to understanding timetables and connections.

In-Home Support

• Domestic assistance (Dusting, vacuuming and general tidying, changing linen washing and ironing)

• Meal prep (cleaning, meal, preparation cooking, laundry)

• Grocery shopping

• Assisting with pets

• Telephone check-up as part of our home-calling service

Health and Wellbeing

• Accompanying you to appointments (eg Doctors, hospital allied health services physiotherapy, occupational therapy, health and wellness programs)

• Medication assistance

• Support in skill development and training

• Life skills training (budgeting, cooking, personal hygiene)

• Technology support

• Going to parks, the beach and local attractions

• Capacity building for independence

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