HCA Home is here to help you on your NDIS journey We believe everyone’s story is unique. That’s why we’re here to support you in your choices and offer a dedicated personalised service to help you reach your goals. From free advice, ongoing one-on-one support, and all your in-home NDIS needs serviced by one reputable, established market leader and NDIS registered provider. Unlike most not-for-profit providers, HCA Home has no waiting lists. If we know that we cannot service your needs, we’ll be transparent about it and refer you to another provider. Experienced, established & trusted HCA Home is part of Healthcare Australia, Australia’s largest healthcare solutions provider with over 45 years’ experience. We provide disability and in-home support services to State Funded, NDIS and HACC participants throughout Australia. With access to more than 120,000 healthcare professionals across the country, we are confident we can service all your needs to help make your every day better. Whether you’re looking for a little help getting your day started, getting out and spending time with friends, or allied services so you can live a healthy life, we’re here for you. We go that extra mile When you join HCA Home, we want to hear your story and help you start a new chapter. That’s why we come to you to get to know you in the comfort of your own home. We offer a complete personalised support plan where we identify your outcomes or goals and your challenges. We help customers, like you, understand your plan and get the most out of their package without compromising on quality of service. Additionally, we send a HCA Home care coordinator to come with you to your 12 months plan review meeting to assist with the size of funding required in the new year. Customer-centred in every way From our internal structure and processes through to the one-on-one support you receive, we are customer-centred. For example, our dedicated operation consultants aim to maximise your funds, whilst our care coordinators work with you to understand your needs and the services required to deliver the best outcome for you. This allows us to be sustainable so we can continue to deliver quality service now and into the unforeseeable future. Quality Service & High Staffing Standards We are committed to finding a support worker with the ‘right fit’ to support you on reaching your goals. We understand the importance of quality care and strict clinical governance to ensure the safety of our customers and support workers. Our long-standing reputation for quality ensures we recruit and retain experienced, reliable and compliant staff through robust recruitment and selection process.