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NDIS Plan Management Help: Common Problems and What to Do
Author: Matt Clements
Having trouble with your NDIS plan manager, invoices or funding?
Whether a payment is delayed, your budget doesn't look right or you're not getting answers, this guide will help you find your next step.
Think of it as a signpost. Find the problem you're facing, then follow the right guide.
My NDIS plan manager isn't responding
Are your calls or emails going unanswered?
Ask for a clear update and keep a record of your contact attempts. If the problem continues, you can make a complaint or consider changing plan managers.
Related guide: My NDIS Plan Manager Isn't Responding.
My NDIS invoice hasn't been paid
An unpaid invoice may be waiting for approval, missing information or a funding check.
Ask your plan manager whether they've received it and what needs to happen next.
Related guide: Why Has My NDIS Invoice Not Been Paid?
You can also learn about Kismet's invoice payment process.
I'm worried about my NDIS budget
Not sure how much funding you have left?
Your plan manager should help you track your spending and provide monthly financial statements.
You can also check your funding through the NDIS participant portal or my NDIS app.
I'm unhappy with my plan manager
You can raise your concerns or choose another plan manager.
Check your service agreement and tell your current plan manager before making the change.
Related guide: How to Change NDIS Plan Managers.
What help should a plan manager provide?
Your plan manager should help with the financial side of your NDIS plan, including:
- Processing eligible invoices and payments.
- Monitoring your available funding.
- Providing monthly financial statements.
- Helping resolve payment questions and disputes.
These responsibilities are explained in the NDIS guidance for plan managers.
Need a different NDIS plan manager?
You deserve clear information about your funding.
Kismet offers plan management with online budget tracking, invoice information and support from our team.
If your current arrangements aren't working for you, you can explore another option.