I have received home help through DVA for the past 5 years; nearly all service providers are efficient and easy to get along with. Hendercare is the exception; on the second visit from their worker I asked for some ironing to be done and was told "I hate ironing and if I knew it was involved I would never have taken this job" ***ironing was included in the service home care plan*** When I questioned this with Hendercare I was advised that small flat items could be ironed however shirts etc. were out of the question. I think it is false advertising to include ironing in the list of services if it cannot be provided. Needless to say I am looking for another service provider

Things started well with a thorough meeting, but when it came to rosters of regular staff, there were challenges. Numerous errors were made (no staff when there should be, people coming when they shouldn't), a regular staff member left and I wasn't informed, nor was a replacement found, and calls were not returned. The people who provided support were great, but communication issues made it all too hard. Hope things improve.

I am a plan manager and referred two clients to Hendercare recently. The experience was fantastic. I contacted in the morning for some emergency support and by the afternoon they the next two days covered and one locked in for permanent shifts. Management were very thorough in meeting the client and making sure they knew what they needed.