ACARES was quite flexible in terms of filling shifts with notice the day before as well as cancellations without too many restrictions. They provide flexible services that is up to the individual themselves and were not restrictive in what I was doing, where I needed to do it and how.

My husband is in a wheelchair and requires personal care at home. We've been using ACARES' services for 6 years. My messages don't get through to the office and we are not notified of changes in our roster or given access to it in advance. We often aren't told who is coming and what times they are arriving or leaving. We aren't informed of shadow shifts and sometimes our SWs don't even know about these. SWs are often not able to do their job properly. We've had no calls to ask if our services going okay. Changes in staff means I now have trouble getting any form of communication to the organisation. I've had to cancel a lot of appointments because of the unreliability of our SWs and the rosterring of my services. I have left messages for the owner for the last 2 years and have not received any response at all. It is appalling. Going to change providers because of the poor service. I would give them 0 stars.

My son has been using Acares' services for 6 months. Prompt services, always backup workers. Kind and friendly staff. They go out of their way to assist.